Please fill out all or any portion of this survey. There is a section on our level of service to you; quality of the products we provide; delivery of our product to you.

SERVICE

HOW EAGER TO HELP YOU WERE OUR CUSTOMER SERVICE PEOPLE?

 

HOW WELL DID YOU FEEL OUR CUSTOMER SERVICE PERSON WAS ABLE TO UNDERSTAND AND HELP YOU DURING YOUR CALL OR EMAIL?

 

HOW KNOWLEDGEABLE DID OUR CUSTOMER SERVICE PERSON SEEM TO YOU?

 

IF YOU ENCOUNTERED A PROBLEM, WOULD YOU SAY THAT YOUR ISSUE WAS RESOLVED?

 

HOW WOULD YOU RATE YOUR EXPERIENCE WITH CUSTOMER SERVICE WITH OUR COMPANY COMPARED WITH OTHER COMPANIES?

 

BASED ON SERVICE, HOW LIKELY IS IT THAT YOU WOULD RECOMMEND OUR COMPANY TO A COLLEAGUE?

 

DO YOU HAVE ANY COMMENTS YOU WOULD LIKE TO MAKE REGARDING OUR CUSTOMER SERVICE?

 

PRODUCTS

HOW RESPONSIVE HAVE WE BEEN TO YOUR QUESTIONS OR CONCERNS ABOUT OUR PRODUCTS?

 

HOW LONG HAVE YOU BEEN A CUSTOMER?

 

HOW LIKELY ARE YOU TO PURCHASE ANY OF OUR PRODUCTS AGAIN?

 

HOW LIKELY IS IT THAT YOU WOULD RECOMMEND OUR COMPANY TO A COLLEAGUE?

 

ARE THE PRODUCTS YOU RECEIVE THE SAME AS WHAT YOU ORDERED?

 

ARE YOU KEPT UP TO DATE ON THE STATUS OF YOUR ORDERS?

 

HOW EASY DO YOU FEEL IT IS TO PLACE ORDERS WITH OUR COMPANY?

 

DO YOU HAVE OTHER COMMENTS ABOUT OUR PRODUCTS?

 

DELIVERY

DO YOU RECEIVE YOUR ORDERS IN A TIMELY MANNER?

 

IF THERE IS A DELAY ON ALL OR PART OF YOUR ORDER, ARE YOU NOTIFIED?

 

ARE YOUR PRODUCTS DELIVERED IN GOOD CONDITION?

 

IF SOMETHING IS MISSING OR DAMAGED WITH YOUR SHIPMENT, IS THE PROBLEM TAKEN CARE OF?

 

HOW OFTEN DOES A SALES REPRESENTATIVE CALL ON YOU?

 

FROM YOUR OVERALL EXPERIENCE WITH OUR COMAPNY, HOW LIKELY IS IT THAT YOU WOULD RECOMMEND OUR COMPANY TO A COLLEAGUE?

 

PLEASE FEEL FREE TO ADD ANY ADDITIONAL COMMENTS/SUGGESTIONS SO THAT WE MAY SERVE YOU BETTER IN THE FUTURE.

 

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